Last Updated: 17/12/2025

Thank you for shopping with us at Electropla. Our Return and Refund Policy is designed to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us using any of the methods below:

  • Email: contact@electropla.com

  • Phone: +44 7832 653-115

  • Address:
    87a Allison Street
    Birmingham, England
    B5 5TH
    United Kingdom

Policy Overview

  • Return Period: 30 days from the delivery date

  • Refund Processing Time: Up to 10 business days from receipt of the returned item

  • Return Shipping Costs: Covered by the customer unless the product is defective or incorrect

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the return instructions below.

Return Conditions

We accept returns under the following conditions:

  • Return Window: Items must be returned within 30 days of delivery.

  • Item Condition: Items must be unused, in their original condition, with all tags attached and in the original packaging.

  • Proof of Purchase: A receipt or order confirmation is required for all returns.

  • Exceptions: Certain items, such as custom or personalized products and hygiene-related items, are non-returnable unless unopened and unused.

Return Instructions

To initiate a return, please follow these steps:

  1. Contact Customer Service: Email contact@electropla.com with your order number, reason for return, and supporting photos if applicable.

  2. Return Authorization: Our team will review your request and provide return authorization along with detailed instructions.

  3. Packaging: Securely package the item with all original tags and packaging included, and attach the return authorization if provided.

  4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer, or by us if the item is defective or incorrect.

Refund Policy

  • Refund Approval: Once we receive and inspect your returned item, we will notify you of the approval status within 7 business days.

  • Processing Time: Approved refunds are processed to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund.

  • Confirmation: You will receive a confirmation email once your refund has been processed.

If you do not see the refund within the expected timeframe, please check with your bank. For further assistance, contact us at contact@electropla.com.

Exchange Policy

We offer exchanges for incorrect or defective items. Please contact us within 30 days of delivery. For eligible exchanges, we will cover the return shipping costs.

If an incorrect size or variant was ordered, please follow the return process and place a new order for the correct item.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours of delivery. We will arrange a return at no cost and offer a replacement or full refund, according to your preference.

  • Incorrect Product: If you receive an incorrect item, contact us promptly. We will cover return shipping and send the correct item.

  • Lost Packages: If your package does not arrive within the estimated delivery timeframe, please contact us so we can initiate an investigation with the shipping carrier.

Processing Times

  • Return Window: Returns must be initiated and shipped within 30 days of receipt.

  • Inspection Period: Returns are inspected within 7 business days of arrival.

  • Refund Issuance: Refunds are processed within 10 business days after inspection.

Return Shipping Address

Approved returns should be sent to:

Electropla – Returns
87a Allison Street
Birmingham, England
B5 5TH
United Kingdom

Contact Information

If you have further questions or need assistance with returns or refunds, please contact us:

  • Email: contact@electropla.com

  • Phone: +44 7832 653-115

  • Address:
    87a Allison Street
    Birmingham, England
    B5 5TH
    United Kingdom