Who We Are

Electropla (“we,” “us,” or “our”) operates the website https://electropla.com/ (the “Site”).
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Free Shipping:
We offer free shipping on all orders.

Shipping Range

Delivery Area:
We currently ship to France.

Future Expansion:
We are considering expanding our delivery areas in the future.

Order Processing Time

Processing Time:
Orders are processed within 1–2 business days, from Monday to Friday.

Cut-off Time:
Orders placed before 17:00 (GMT+01:00) Central European Time will be processed the same day.
Orders placed after this time will be processed on the next business day.

No Shipping Days:
Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery:
Orders typically arrive within 1–2 business days after processing, depending on the destination.

Shipping Process

Courier Services:
We use reliable carriers such as DHL and FedEx for all shipments.

Tracking Information:
Once your order has been shipped, you will receive a confirmation email with tracking details, allowing you to follow your delivery in real time.

Lost or Damaged Items

Damaged Orders:
If your order arrives damaged, please contact us within 48 hours of delivery so we can arrange an appropriate solution.

Lost Orders:
If your order is lost during transit, please contact us immediately so we can assist you.

Returns

Returns Policy:
For detailed return instructions, please refer to our Returns & Refunds Policy.

Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact us using the details below:

  • Email: contact@electropla.com

  • Phone: +44 7832 653-115

  • Address:
    87a Allison Street
    Birmingham, England
    B5 5TH
    United Kingdom

  • Business Hours:
    Monday to Friday — 9:00 AM to 5:00 PM (UK Time)